Quality Policy

Fiamma has established the following guiding principles:

1. Maximizing customer and stakeholder satisfaction, meeting their wishes and expectations.
2. Providing great customer care, creating lasting customer relations and attracting new customers with innovating products and services, expanding and consolidating Fiamma’s internationalization.
3. Creating and maintaining of good working conditions in order to provide a coordinated and credible organizational system both internally and externally.
4. Creating value for shareholders through a progressive increase in productivity and the reduction of excesses and waste.
5. Simplifying and optimizing processes and resources, continuously improving their effectiveness.
6. Commitment to the promotion, awareness and motivation of Fiamma’s employees so that the principles established here are shared by all.
7. Compliance with the rules applicable to the products as well as the legal and tax requirements in force.

Mission

Create and place on the market reliable, professional and innovative equipment to fully satisfy the needs and expectations of its users, thus creating value for our customers.

Vision

To be recognized as the best business partner for our customers, suppliers and employees. To evolve continuously, challenging our limits, in favor of the best for our partners and for the surrounding environment.

Values

Our values underpin our strategies. They constitute the fundamental principles that unite us as an organization and that guide our actions with all operators and with the environment that surrounds us.

1. Ambition
2. Innovation
3. Integrity
4. Respect for the environment
5. Social responsibility

Quality management ISO 9001:2015

Fiamma is a company with a Quality Management System certified by TÜV, according to the requirements of ISO 9001: 2015. The certification of the Quality Management System according to this standard allows us to demonstrate Fiamma commitment to Quality and Customer satisfaction, ensuring the quality of products and services, reinforcing the institutional image and following the constant evolution and market requirement.

Do you have a question about quality management? Please feel free to contact us via e-mail: qualidade@fiamma.pt