Quality Policy

RST, SA has established the following guiding principles as a quality policy:

• Maximum satisfaction of customers and interested parties, responding to their requirements and expectations;
• Maintenance, loyalty and acquisition of new customers, based on innovation in the products and services provided, aiming at the expansion and consolidation of the internationalization of RST, SA;
• Creation and maintenance of good working conditions, in order to provide a coordinated and credible organizational system both internally and externally;
• Creating value for its shareholders through a progressive increase in productivity and the reduction of excesses and waste;
• Simplification and optimization of processes and resources, with a view to continuous improvement of their effectiveness;
• Commitment to promoting, raising awareness and motivating its employees, so that the principles established herein are shared by all;
• Compliance with the rules applicable to the products, as well as the legal and fiscal requirements in force.

Mission

Create and place on the market reliable, professional and innovative equipment, to fully satisfy each of the needs and expectations of its users, thus creating value for our customers.

Vision

To be recognized as the best business partner for our customers, suppliers and employees. Continuously trying to do better, exercising our limits to promote the well-being of our partners and the surrounding environment.

Values

Our values underpin our strategies. They constitute the fundamental principles that unite us as an organization, and that guide our action with all operators and with the environment that surrounds us:

• Ambition
• Innovation
• Integrity
• Respect for the environment
• Social responsibility

Quality Certification by ISO 9001:2015

RST, SA is a company with a Quality Management System certified by TÜV, in accordance with the requirements of the ISO 9001:2015 standard. The certification of the Quality Management System in accordance with the ISO 9001:2015 standard attests to the company`s commitment to quality and customer satisfaction, ensuring the quality of products and services, reinforcing the institutional image and following the constant evolution and market requirements.

Have a question about our Quality Policy? Do not hesitate to send us a message via the e-mail qualidade@fiamma.pt